Orders & Ordering
I placed an order online but did not receive a confirmation. Should I order again?
No. Please contact our customer service department at 800.225.5800 (U.S. Only) +1.603.431.7894 between the hours of 8:30am and 5:00pm EST, or send an email to custserv@heinemann.com. Please include your billing name, address, and the approximate date and time of your order. It is likely that we received your order, but, because of a typographical error in your email address or other mail server errors, the confirmation never reached you.
I'm having difficulty ordering online. I keep receiving an error message. What do I do?
Please copy the error message and send it to webmaster@heinemann.com. It would be helpful if you included the type of computer you were using (MAC or PC), the browser and version number (e.g. Internet Explorer version 5.0), what page you were on in the site, and at what point the error occurred (e.g. when you clicked the checkout button). We will work quickly to fix the problem. In the meantime, if you would still like to place your prepaid order, please contact our customer service department at 800.225.5800 (U.S. Only) +1.603.431.7894 between the hours of 8:30am and 5:00pm EST.
Can I place an online order with a purchase order?
Not at this time. All online book orders must be prepaid, however registration for workshops or online courses may be submitted with a purchase order. Special offers and discounts are applicable for prepaid online orders only. If you are using the website for pricing information to fax or mail a purchase order, web prices are applicable except when special offers are in effect. Standard school discounts are applied against list prices where eligible. Extra Credit Club points and discounts apply to online orders only.
I'd like to place an order through a purchase order. How should I proceed?
To place your orders with a purchase order, please mail it us or fax it to 877.231.6980. Our mailing address is:
Heinemann
P.O. Box 6926
Portsmouth, NH 03802-6926
Call toll-free 800.225.5800 (U.S. Only) +1.603.431.7894 between the hours of 8:30am and 5:00pm EST for inquiries. Online special offers and discounts are applicable for prepaid online orders only. Standard school discounts will be applied against list prices. Exclusions apply to special offers and bundles. Extra Credit Club points and discounts apply to online orders only.
What is the status of my order?
In stock, online orders usually ship within 4 business days from the date you placed your order. Please allow 3 business days for second-day air delivery, and 2 business days for overnight delivery. Titles that are out of stock will ship as soon as they become available. You may check your order status at anytime by contacting our customer service department at 800.225.5800 (U.S. Only) +1.603.431.7894 between the hours of 8:30am and 5:00pm EST, or by emailing your inquiry to custserv@heinemann.com.
I received a defective or damaged book. What do I do?
Contact our customer service department at 800.225.5800 (U.S. Only) +1.603.431.7894 between the hours of 8:30am and 5:00pm EST. They will see that a new book is shipped out and make any arrangements for return of the damaged book.
I did not receive all the books I ordered? What do I do?
Contact our customer service department at 800.225.5800 (U.S. Only) +1.603.431.7894 between the hours of 8:30am and 5:00pm EST. They will research your order and make corrections as necessary. Any discrepancies on out-bound shipments must be reported 14 days from date of invoice.
I placed an online order and I'd like to change the billing/shipping address. How can I do this?
Most in stock orders ship within a business day of being placed. Many ship the day the order was placed. If the order was just placed, our customer service department may be able to change the address information of your order. Please contact them at 800.225.5800 (U.S. Only) +1.603.431.7894 between the hours of 8:30am and 5:00pm EST.
A book I'd like to order is not yet published. When will it be available? May I order it before it is published?
Any not-yet-published title on our website may be preordered. The book description page of the website will provide a title's status and expected availability date. Your order will ship as soon as the book is available.
I just placed an online order and was charged sales tax. Aren't online transactions tax-free?
No. This is a common misconception. By law, we must collect sales tax for the sale of tangible goods over the Internet. We currently collect sales tax for orders shipping to the states listed below.
Arizona, California, Colorado, Florida, Massachusetts, Maryland, Maine, and Missouri residents add appropriate state sales tax on subtotal.
Connecticut, Georgia, Kansas, Kentucky, Michigan, North Carolina, Nebraska, New Jersey, New Mexico, New York, Pennsylvania, South Carolina, South Dakota, and Vermont residents add sales tax on subtotal plus shipping charges.
I'd like to place an order and have it shipped to Canada? Do you have a Canadian Distributor?
Residents throughout most of Canada may order most books on this site from:
Pearson Education Canada
195 Harry Walker Parkway
Newmarket, ON L3Y 7B4
Phone: 800.567.3800
Fax: 800.563.9196
Prices and discounts are not applicable outside the United States.
I'd like to place an order and have it shipped to Europe?
You can order directly from Heinemann.
Heinemann
P. O. Box 6926
Portsmouth, NH 03802-6926
Phone: 603.431.7894
Fax: 603.431.2214
Email: custserv@heinemann.com
Prices and discounts are not applicable outside the United States.
How can I place an order to ship to a location other than the U.S., Canada, or Europe?
Overseas customers should send inquiries to:
Foreign Order Information
Heinemann
361 Hanover Street
Portsmouth, NH 03801-3912
USA
Email: custserv@heinemann.com
Prices and discounts are not applicable outside the United States.
Returns
How do I return a book/product?
Returns must be accompanied by invoice and will be accepted only within the first twelve months of purchase. All returned products must be in print, unused, and in saleable condition. Video purchases are nonreturnable. CD-ROM and DVD products must be unopened to be accepted for return.
Please send your prepaid returns to:
Heinemann Distribution Center
c/o Houghton Mifflin Harcourt
465 South Lincoln Drive
Troy, MO 63379
Claims regarding shortages, or damaged or defective materials must be made within 14 days of receipt. Nonreceipt of an order must be reported within 120 days of the invoice date. For more information, contact Customer Service 800.225.5800 (U.S. Only) +1.603.431.7894 between the hours of 8:30am and 5:00pm EST.
Accepted returns will be credited to your account. Requests for refunds must be made in writing and will be granted only if no account balance is due.
I received a defective or damaged book. What do I do?
Contact our customer service department at 800.225.5800 (U.S. Only) +1.603.431.7894 between the hours of 8:30am and 5:00pm EST. They will see that a new book is shipped out and make any arrangements for return of the damaged book.
Claims regarding shortages, or damaged or defective materials must be made within 14 days of receipt. Non receipt of an order must be reported within 120 days of the invoice date.
Catalogs
How do I request a catalog?
To request a catalog, please fill out our online Mailing List form. You may also request a catalog through our customer service department at 800.225.5800 (U.S. Only) +1.603.431.7894 between the hours of 8:30am and 5:00pm EST.
Desk/Exam Copies
How do I request a desk or exam copy?
Professors who would like to examine a book for possible adoption in a college course should visit college.heinemann.com and complete our online request form, or send an email to examcopy@heinemann.com.
Heinemann
College Department
361 Hanover Street
Portsmouth, NH 03801-3912
Phone: 800.225.5800 ext., 1101 (U.S. Only) +1.603.431.7894 ext., 1101
Fax: 603.431.7840
Email: examcopy@heinemann.com
What's the difference between exam copies and desk copies?
Exam copies are books being considered for adoption as a required student text in an applicable college course. Desk copies are for a professor who has adopted the book for their course and have not previously received an exam or desk copy of the adopted text.
Do I have to return my exam copy if I don't adopt the book?
No. The book is yours to keep unless you have requested the book "on approval" which allows you to review it for course consideration and return the book within the time period allotted on your invoice or pay for the book.
I received an invoice with my exam copies. I thought they were complimentary.
What you received with your order is a packing slip. This allows you to check your slip against what you've received. Packing slips will also indicate if a book is unavailable and provide the date of expected shipment when applicable. Invoices are mailed under separate cover and will show an amount due on the bottom right hand side. If you receive an invoice for an exam/desk copy with an amount to be paid, please contact the college department.
Review Copies
I'm a reviewer for a publication and am interested in reviewing one of your titles. How do I request a review copy?
Please mail or Fax: your request, preferably on your organization's letterhead to:
Review Requests
Heinemann
361 Hanover Street
Portsmouth, NH 03801-3912
Fax: 603.431.7840
You may also email your request to reviewrequests@heinemann.com. Please include your name, the organization's name, address, the type of organization, and the organization's URL, if applicable. If possible, please send copies of the issue in which the review is published to the address above.
Permissions / Making Copies of Information
I'm interested in obtaining permission to make a copy (electronic or printed) of information from one of your books. How do I do this?
Please visit our Permissions Request page for information.
Contacting Authors
How can I contact one of your authors?
Our authors can be contacted through our mail referral service. Please address your letter to the author, c/o Heinemann, 361 Hanover Street, Portsmouth, NH 03801-3912. You may also ask us to forward your email to an author, though we do not have email addresses for all of our authors and may need to print your email and send it through standard mail.
Manuscript Submission
I have a manuscript that I'd like to submit for publication consideration. How should I do this?
Please visit our Information for Authors page for guidelines and information about submitting your manuscript.
Employment Opportunities
I'm interested in working for Heinemann. Do you have any job openings?
Currently, we do not list employment opportunities on our website. You may, however, send your resume and coverletter to:
Human Resources
Heinemann
361 Hanover Street
Portsmouth, NH 03801-3912
